Booking- and cancellation terms for Ruka Adventures programs
The offer made by Ruka Adventures is valid two weeks from the offering date unless otherwise stated. Bookings must be confirmed written (fax, email) to Ruka Adventures sales office. When confirming please inform the program you have chosen, timing and number of participants. Please note that we have not made any advanced bookings for your group when the offer was made. To guarantee the availability for the services, please contact us as soon as possible. When confirmation has been made we will send you invoice for accommodation, car rentals and flights and 30% booking fee for programs.
Menu- and drink choises as well as special diets must be informed at least one week before the program starts. We will accept a changed number of participants for a confirmed order by a written notice at least 7 working days before the date of the activity. This will be taken into notice in the final bill.
Ruka Adventures reserves the right to change the routing, timing or contents of the programs, for instance because of the prevailing bad weather conditions or possible dangerous situation. Client must inform Ruka Adventures in advance if there are some health problems in the group. If the physical condition of the client will change or the client will put his/herself or others in danger on his/herself behavior, Ruka Adventures reserves the right to cut the program short.
Ruka Adventures will take 15 €/person coordination fee for the meeting-, accommodation-, or other services provided if there is no Ruka Adventures activity included in the program.
Cancellation made at least 2 weeks before the program are is free of charge. Less than 2 weeks before the starting date we can invoice 50 % of the reservation, if we can not sell the capacity again. For cancellations or changes less than 7 days before the activity, we will charge 100% of the booking.
Accommodation cancellation made at least 31 days before the booking starts, we will charge only booking fee of € 60 unless otherwise stated. Less than 31 days before the starting day there will 100% cancellation fee.